FAQ

Account

How do I register for an account?

1. DESKTOP WEBSITE: Click the person icon on the top right of your screen.

-MOBILE WEBSITE: Click the 3 lines on the top left of your screen for the drop-down menu, then click "Log In."

2. Click "Create Account" (located under the "Sign In" button).

3. Complete the registration information.

Please note: the fields marked with an * are required and will help us bring the products you're interested in to your area. As a token of our appreciation, you will automatically receive 100 points in your account for registering.

4. Once your registration is complete, you will be able to login and shop products (from the "Shop by State" drop-down menu).

If a product you are interested in is out of stock, please click the product, select the city, and then click "Email Me When Available." This will notify you when the product becomes available in your location and notify us of your interest.

Why do I have to answer questions to create an account?

These questions are important; they notify us to bring the products you're interested in to your area. As a token of our appreciation, you will automatically receive 100 points in your account for registering.

How do I login to my account?

1. DESKTOP WEBSITE: Click the person icon on the top right of your screen.

-MOBILE WEBSITE: Click the 3 lines on the top left of your screen for the drop-down menu, then click "Log In."

2. Enter your email address and password.

3. Click "Sign In."

How do I reset my account password?

1. DESKTOP WEBSITE: Click the person icon on the top right of your screen.

-MOBILE WEBSITE: Click the 3 lines on the top left of your screen for the drop-down menu, then click "Log In."

2. Click "Forgot Password."

3. Enter your email address and click the "Submit" button. When submitted, the screen will say, "We've sent you an email with a link to update your password."

4. Please check your email for the customer account password reset email and click the "Reset Your Password" button.

If you do not see the email in your inbox, please check your spam folder. If you still have trouble, please call us at (539) EAT-MEAT or (539) 328-6328, chat with us on the bottom right of your screen, or email us at Support@BonafideButcher.com.

How do I view my orders?

1. DESKTOP WEBSITE: Click the person icon on the top right of your screen.

-MOBILE WEBSITE: Click the 3 lines on the top left of your screen for the drop-down menu, then click "Log In."

2. Enter your email address and password.

3. Click "Sign In."

4. DESKTOP WEBSITE: On the left side panel, click "Orders."

-MOBILE WEBSITE: On the top panel, click "Orders."

5. Your orders will be listed, or you can search by order # or product name.

Payment

What payment methods do you accept?

We accept a large variety of payment methods. You can checkout with Shopify (standard checkout), Shop Pay, Google Pay, or Venmo. Each method allows for a variety of credit cards to be used. With the standard checkout, you can use Master Card, Visa, American Express, Discover, and more.

When will I be charged for my purchase?

You will be charged when your order is submitted.

Is my payment secure?

YES!

To ensure payments and data remain private and secure, a TLS (Transport Layer Security) certificate is used, sometimes referred to as an SSL (Secure Sockets Layer) certificate, that encrypts communication between the store and external content and publishes the content securely using HTTPS instead of HTTP.  This forces browsers to access our website via HTTPS only, which helps prevent network attacks and keeps customer and merchant information private and safe.  TLS certificates add a layer of security by encrypting customer data, and they build trust by displaying a padlock icon beside the URL.

Do you accept food stamps or EBT?

We do not currently accept food stamps or EBT. However, we do plan to in the future.

Pickup

How long is the wait at pickup?

We value your time and strive for the quickest service possible. On average, the wait time is less than 15 minutes, typically 5–10 minutes.

What is required for pickup?

Please show the pickup attendant your photo ID. Examples: state-issued driver's license or non-driver photo ID, US passport, passport, military ID, etc.

Can I add an alternate pickup person?

Yes, on your cart page before checkout, please enter the alternate pickup person's full name in the box.

Can I change my pickup location, date, and/or time?

If you need to change your pickup location, date, or time, please call us immediately at (539) EAT-MEAT or (539) 328-6328 to discuss.

What if I am running late or miss my pickup?

If you are running late or need to change your pickup location, date, or time, please call us immediately at (539) EAT-MEAT or (539) 328-6328 to discuss.

Refund Policy

What is your refund policy?

All sales are final. If you have an issue with your order, please contact us at (539) EAT-MEAT or (539) 328-6328 or email us at Support@BonafideButcher.com within 7 days of the date your order was picked up.

What should I do if I have an issue with my order?

Please contact us at (539) EAT-MEAT or (539) 328-6328 or email us at Support@BonafideButcher.com within 7 days of the date your order was picked up.